Feedback and complaints
We welcome your comments. They help us improve.
Give feedback
- Tell our reception team or the practice manager
- Rate our service online (Friends and Family Test) – it takes 1 minute
- Complete the Friends and Family Test when we text you
- Leave a review on our NHS website profile
Make a complaint
Most problems can be sorted out quickly by speaking to us. If you want to make a formal complaint, contact the practice manager:
- in writing to Manor Drive, Litcham, King's Lynn, Norfolk, PE32 2NW
- by email: nsicb.litcham.surgery@nhs.net
- by phone: 01328 701568
You should normally complain within 12 months of the event, or of becoming aware of it. We will acknowledge your complaint within 3 working days. We will agree with you how it will be looked into and when you can expect a full response, and keep you updated if this changes.
You can complain on behalf of someone else with their consent.
If you would rather not complain to us
You can complain to the NHS commissioner, NHS Norfolk and Suffolk Integrated Care Board, instead of to us.
NHS Norfolk and Suffolk Integrated Care Board
- Email: nsicb.contactus@nhs.net
- Phone: 0800 389 6819 (Monday to Friday, 10am to 4pm)
- Address: NHS Norfolk and Suffolk Integrated Care Board, County Hall, Martineau Lane, Norwich, Norfolk, NR1 2DH
The Ombudsman
We always aim to amicably resolve all complaints we receive and we work collaboratively with you to achieve this aim.
If we are unable to resolve your complaint you can contact the Parliamentary and Health Service Ombudsman (PHSO) using the details below.
Parliamentary and Health Service Ombudsman
- Telephone: 0345 015 4033
- Email: phso.enquiries@ombudsman.org.uk
Help to complain
Free, independent NHS complaints advocacy can help you make a complaint.
POhWER Norfolk
- Phone: 0300 456 2370
- Email: pohwer@pohwer.net
- Website: pohwer.net/norfolk
You can also contact Healthwatch Norfolk.
Page last reviewed: 28 October 2026