Services you can refer yourself to
You do not need to see a GP first for these services.
Eye problems
Community Urgent Eyecare Service (CUES)
Free NHS appointments at local opticians for recent eye problems. It is for adults and children registered with a GP in Norfolk and Waveney. Children under 16 must be with an adult.
Use it for:
- a red or painful eye or eyelid
- flashes or floaters that have started recently
- recent, sudden loss of vision
- something in your eye
How to book: phone one of the opticians taking part. It is not a walk-in service. They will ask about your symptoms and, if it is urgent, see you within 24 hours. Find an optician taking part in CUES
Take your glasses and a list of your medicines. You may be given eye drops that affect your vision, so do not drive until they have worn off, which may take a few hours.
CUES is not a sight test, and it does not cover eye conditions already being monitored, such as cataracts, glaucoma or diabetic retinopathy. Provided by Primary Eyecare for NHS Norfolk and Waveney. More about CUES in Norfolk and Waveney
For a serious eye injury, or if you think it is an emergency, call 999 or go to A&E. If you are not sure, use 111 online or call 111.
Pregnancy
Book your maternity care
If you have had a positive pregnancy test, refer yourself to maternity services at the Queen Elizabeth Hospital, King's Lynn.
- Phone: the Booking Coordinator on 01945 469259, 8am to 4pm, Monday to Friday
- Email: pregnancy.bookings@qehkl.nhs.uk
See also vaccinations in pregnancy.
Mental health
Norfolk and Waveney Talking Therapies
Free NHS talking therapies for anxiety, depression, stress, panic, OCD and other common problems. For people aged 16 and over.
Refer yourself online or call 0300 123 1503 (Monday to Friday, 8am to 8pm).
See mental health support for more services, including help for children and young people.
Page last reviewed: 30 October 2026